At Reflect Beautys, we understand that shopping online can sometimes lead to unexpected surprises. That’s why we strive to ensure your satisfaction with every purchase. Our Returns Policy is designed to provide you with peace of mind while shopping for our range of beauty mirrors and organizers.
Return Eligibility
You have the right to return any item purchased from Reflect Beautys within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- Condition of the Item: The item must be in its original, unused condition, including all packaging and accessories. This ensures that we can process your return smoothly and potentially offer the product to another customer.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns. This helps us verify the transaction and process your request efficiently.
- Return Process: To initiate a return, please contact our customer service team at [email protected]. Include your order number and a brief description of the reason for your return. Our team will guide you through the return process and provide you with a return shipping label if applicable.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
- Refund Processing Time: Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or credit card provider.
If you would prefer an exchange for a different product instead of a refund, please specify this in your return request. We will do our best to accommodate your exchange request based on product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We want to make things right! We may request photos of the item to expedite the resolution process.
- For damaged or incorrect items, we will cover the return shipping costs and provide you with a replacement or a full refund, depending on your preference.
Non-Returnable Items
Unfortunately, certain items are non-returnable, including:
- Gift cards
- Personalized or custom-made items
- Items marked as final sale
Customer Service
We are committed to providing you with a seamless return experience. If you have any questions or concerns about our Returns Policy or need assistance with a return, please don’t hesitate to reach out to us at [email protected]. Your satisfaction is our priority, and we are here to help!
Thank you for choosing Reflect Beautys! We appreciate your trust in our products and look forward to serving you.